Patient Access Consulting Ensure that patients choose you

Patients have the ultimate power when it comes to selecting and receiving care. In today's rapidly changing health care environment it is imperative that your organization provide a coordinated and convenient experience, and have easy access with seamlessly deployed systems so that patients stay and not seek out your competition. This patient experience needs to be designed so it may not only provide the patient with confidence for choosing your facility but also by allowing the healthcare system leadership to accurately track the results of patient satisfaction and healthcare outcomes. Such information when accessible can give the leadership reliable data to improve and implement processes by working with teams that need to improve.

We consider the entire patient access process and their overall experience as your patient. This includes your systems in place for scheduling to follow-up and surveys, your physician productivity, interactivity and data entry, facility design and navigation and so much more. All with the ultimate goal - to provide the best patient experience so that they keep coming back. The ability to reach out to patients has showed that loyalty is retained by those that ask andproviding the concierge feel wins hearts. It is best achieved bymaking sure the clinical staff isbeing personable, translational staff is structuring the data and allowing outreach through digital means that connects with the consumer.

Our role goes beyond identifying the means by which you can connect with your consumer. We will also build for you the processes by which these programs can be successfully implemented to ensure superior quality patient care and tracked data to back sound decision making.